REFUND AND EXCHANGE
Our return and exchange process is very simple and systematic. Our preference is the peace of mind of our clients, so we offer return and exchange of the products within 30 days, instead of 14 days as most online stores do.
When you receive the product, and you are not satisfied, no matter the reason, you can return the item within 30 days of your purchase. Our aim is customer satisfaction, so we do not create any trouble for our valuable customers.
We have collected the data that the products which come for return or exchange, are due to the wrong size. When people shop online, they place the order according to the sizes in their local area. But, we are an international company, and we have customers from around the world, so our sizes are different from your local sizes. A medium size in the United States is different from a medium size in the United Kingdom.
Our experts have devised our size chart according to international standards. We request our worthy customers to measure themselves and match their measurements to our size chart. Double-check the size before the order confirmation. It will save you time and hassle. If your size is not available in our size chart, you can order a customized outfit. We can make your outfit according to your measurements.
Our return and exchange policy is as follows
RETURN & EXCHANGE POLICY
Following these few steps, you can easily return any product which you have purchased from our store.
- Please send us an email at firstname.lastname@example.org and mention the defective product you have received. If you want to change the size or return the product, you must request the RMA or return the merchandise authorization number. We do not accept returns without this number.
- Our team will send you an email in response to your email, and they will tell you about all the details.
- When we receive the product, our team will inspect it. After that, we will either refund your money or exchange the product according to your wish.
The items you want to return must be unused. Please return them in the original packaging in which you received them. All the labels and tags must be attached to the product.
The products must be returned through an insured courier service to avoid any loss. If the product is lost during the returning process, we will not be responsible for the loss.
The customers will pay return shipping charges. If you get an entirely wrong product, we will be responsible for that.
The customer will be responsible for the wrong selection of size.
You will get your money back through the same method you used to buy the product.
Following options are available to get the refund.
- Money-back (You will get your money back through credit/debit card, whatever you had used for payment)
Note: Customized items, items on sale, and discounted items are not meant to be returned, and they are nonrefundable as well.
To facilitate our clients, we can alter the customized items free of cost if the client is ready to pay shipping charges, both ways. This offer is not applicable for promotional products and sale products.
We do not refund the shipping cost during the promotional period unless a faulty item is sent to the customer.
If you request the refund because of a mind change, we will not refund the shipping cost. Depending on the location of delivery, it can be $18 to $54. This is applicable even if we are offering free home delivery.
Address: Unit 3 G99 Premier House, Rolfe Street, Smethwick, West Midlands, UK, B66 2AA
Contact us at email@example.com if you have any further questions or you want clarification about anything in our return and exchange policy.